Introduction

At Soochiem Noolum, we are committed to delivering your orders promptly and securely. We utilize trusted shipping partners to ensure safe and timely delivery within India and internationally.

Domestic Shipping (Within India)

• Products are shipped through Professional Couriers or India Post.
• Orders are delivered within 7 working days.
• Estimated delivery timeline is 3 to 7 days depending on the destination and carrier.
• Shipping charges vary based on package weight and shipping method selected, and will be displayed during checkout.

International Shipping

• International shipments are handled through registered service providers or India Post International Shipping.
• Delivery timelines vary depending on the destination country and carrier policies.
• Customers are responsible for customs duties, taxes, and any additional charges imposed by the destination country.
• International shipping charges depend on package weight, shipping method, and destination country, and will be shown at checkout.

General Terms

• Orders are processed only on business days (Monday through Friday, excluding major Indian holidays). Orders placed on weekends or holidays will be processed on the next business day.
• Tracking details will be shared via email once the order has been shipped.
• India Post shipments include assured doorstep delivery. Delivery through Professional Couriers depends on service availability at the destination, and customers may need to collect the parcel from the courier office if doorstep delivery is unavailable.
• Address changes cannot be accommodated once an order has been processed for shipping. Customers are requested to provide accurate and complete shipping details while placing orders.
• Failed deliveries due to incorrect address, recipient absence, or refusal to accept will be returned to Soochiem Noolum. Reshipping charges must be borne by the customer.
• For return and refund details, please refer to our Returns Policy.

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